FAQ

Managing your subscription is easy. Log in to your Dodo Coffee Co. account and navigate to the "Manage Subscriptions" section. Here, you can:

• Change your delivery frequency
• Skip a delivery
• Pause or cancel your subscription
• Update your payment information
• Change your shipping address

If you have any additional questions about your subscription, please contact our customer service team via email at support@dodocoffee.co. Our team is here to assist you and ensure you have the best possible experience with Dodo Coffee Co.

To check the status of your order, log in to your Dodo Coffee Co. account and navigate to the "My Orders" section. Here, you will find detailed information about your current and past orders, including processing and shipping status. You will also receive email notifications with updates about your order.

Once your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number on the carrier’s website to monitor the delivery status of your package. If your package is marked as "Delivered" and you have not received your package, please contact the carrier as we cannot control the parcel once it has left the facility.

If you need to change or cancel your order, please contact our customer service team immediately at support@dodocoffee.co. We will do our best to accommodate your request if your order has not yet been roasted and shipped.

If you receive the wrong item or if your order is incomplete, please contact our customer service team within 7 days of receiving your package. Provide your order number and details about the issue, and we will work to resolve it promptly.