FAQ

We ship all orders no later than 3 days after roasting. This ensures that you receive your coffee at its peak freshness. Once your coffee is roasted, it is carefully packaged and shipped out promptly to reach you as quickly as possible.

You will receive a confirmation email with tracking information once your order has been shipped. This allows you to monitor your shipment and know exactly when to expect your fresh coffee.

We offer several shipping options to meet your needs. During checkout, you can choose from standard, expedited, and express shipping. The available options and corresponding costs will be displayed based on your location.

If you encounter any issues with your order, such as damage during shipping or receiving the wrong item, please contact our customer service team within 7 days of receiving your package. We will work with you to resolve the issue as quickly as possible.

If you need to change your shipping address, please contact our customer service team immediately. We will do our best to accommodate your request if your order has not yet been processed and shipped.

Due to the perishable nature of our coffee, we do not accept returns. However, if there is a problem with your order, please reach out to our customer service team, and we will make it right.