FAQ

If your order arrives damaged, please contact our customer service team immediately. Provide your order number and photos of the damaged items. We will arrange for a replacement or a refund as quickly as possible!

Due to the perishable nature of our coffee, we do not accept returns. However, if there is a problem with your order or if you are not satisfied, please contact our customer service team within 7 days of receiving your order. We are committed to ensuring your satisfaction and will do our best to address any issues.

If you need to update your shipping address for an existing order, please contact our customer service team as soon as possible. If your order has not yet been processed and shipped, we can update the shipping address for you.

Orders are typically processed within 1-2 business days. After roasting, your coffee is shipped no later than 3 days. Shipping times vary based on your location and the shipping method chosen at checkout. You can track your order for more precise delivery estimates.

Yes, you can view your order history by logging into your Dodo Coffee Co. account and navigating to the "Order History" section. This will provide you with a detailed history of all your past orders, including order dates, items purchased, and shipping details.

If you have any additional questions about your order, please contact our customer service team via email at support@dodocoffee.co. Our team is here to assist you and ensure you have a great experience with Dodo Coffee Co.